Enselio

Shipping & Returns

1. Shipping

Carriers & services

We ship worldwide via FedEx and DHL Express. A signature may be required for orders over a certain value to protect your purchase.

Processing time

  • Ready‑to‑ship items: dispatch in 1–3 business days.
  • Pre‑order items: dispatch when the item becomes available; you will be notified in advance.
  • Made‑to‑order: crafted for you; typical production window is 4–6 weeks before dispatch. Timings are estimates.

Address changes & cancellation

Address changes may be requested before an order is confirmed in our system. After confirmation, changes or cancellation may not be possible.

Delivery issues & proof of delivery

All parcels are tracked. If your parcel appears delayed, lost, or mis‑delivered, contact support within 7 days of the carrier scan so we can assist.

2. Returns & Exchanges

Eligibility window

Returns are accepted within 14 days of delivery (based on carrier scan).

Condition requirements

  • Items must be returned new, with all original tags, accessories, garment bag/box, and branded packaging intact.
  • Items showing wear or damage may not be accepted. Footwear must be tried on clean surfaces.

Exchange options

  • Size exchanges where available.
  • Alternative style exchanges on request.
  • Refunds to the original payment method (less shipping fees where applicable).

How to start a return (RMA)

  1. Log in to your account or email support to request a return label.
  2. We’ll provide a return label and instructions, including any local service details.
  3. Drop off the parcel with the indicated carrier.

Refunds

Refunds are processed once items are received and inspected; please allow 5–10 business days. Original shipping fees are non‑refundable.

Defective or incorrect items

Contact support immediately with photos and your order number. We’ll replace or refund according to policy.

Returns packaging

Return garments in protective packaging. Place hangers and accessories in padded sleeves to prevent transit marks; ensure any tags remain attached.

Refused deliveries & address errors

Refused packages or undeliverable parcels may incur restocking fees; address entry errors may delay processing.